casinop Privacy Policy

1 Introduction

casinop ("casinop," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the casinop Platform at casinop.vip. This Privacy Policy ("Policy") describes how we collect, use, disclose, store, and safeguard your personal information when you access or use the casinop website, mobile interface, and related services (collectively, the "Platform").

This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). It should be read together with our Terms & Conditions and Responsible Gaming Policy.

2 Data Controller

casinop acts as the Personal Information Controller ("PIC") in respect of the personal data collected through the Platform. As PIC, casinop determines the purposes and means of processing your personal information and is responsible for ensuring that such processing complies with applicable Philippine data privacy laws.

For all data privacy enquiries, requests, and complaints, you may contact our designated Data Protection Officer ("DPO") using the contact details provided in Section 14 of this Policy.

3 Personal Data We Collect

casinop collects the following categories of personal data from players and Platform visitors:

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g., Philippine passport, SSS, UMID, driver's licence, PhilSys ID).
• Contact Data: Email address, Philippine mobile number, and residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati).
• Account Data: Username, encrypted password, account preferences, and communication settings.
• Financial Data: GCash account details, PayMaya/Maya account details, bank account information (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), debit card details, transaction history, deposit and withdrawal records.
• Gaming Data: Game history, wagering activity, session duration, win/loss records, and bonus usage.
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and access logs.
• Usage Data: Pages visited, features used, click-stream data, and referral source.
• Communications Data: Records of your correspondence with casinop customer support, including live chat transcripts and email exchanges.
• Responsible Gaming Data: Self-exclusion requests, deposit limit settings, cooling-off periods, and problem gambling assessments where applicable.

4 How We Collect Your Data

casinop collects personal data through the following means:

• Direct Interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automated Technologies: Through cookies, web beacons, pixel tags, and similar tracking technologies when you browse the Platform. See Section 11 for our Cookies Policy.
• Third-Party Sources: From identity verification providers, payment processors (GCash, PayMaya, banks), fraud prevention services, and PAGCOR regulatory databases where permitted by law.
• KYC and AML Checks: From government databases and third-party verification services as required under Philippine anti-money laundering regulations (Republic Act No. 9160, as amended).

5 How We Use Your Personal Data

casinop processes your personal data for the following purposes:

• To create, verify, and manage your casinop player account.
• To process deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers in Philippine Peso (₱).
• To comply with KYC, AML, and PAGCOR regulatory obligations, including identity verification and transaction monitoring.
• To provide, maintain, and improve the casinop Platform and its games and features.
• To communicate with you regarding your account, transactions, promotions, and Platform updates.
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited conduct.
• To enforce our Terms & Conditions and other Platform policies.
• To administer responsible gaming tools, including self-exclusion, deposit limits, and cooling-off periods.
• To conduct analytics and improve user experience on the Platform.
• To comply with legal obligations, court orders, and regulatory directives.

6 Legal Basis for Processing

casinop processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose (e.g., marketing communications).
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and casinop (i.e., the Terms & Conditions governing your use of the Platform).
• Legal Obligation: Where processing is required to comply with applicable Philippine laws, including AML regulations, PAGCOR licensing requirements, and tax obligations.
• Legitimate Interests: Where processing is necessary for casinop's legitimate interests, such as fraud prevention, Platform security, and responsible gaming enforcement, provided such interests are not overridden by your rights and freedoms.

7 Sharing Your Personal Data

casinop may share your personal data with the following categories of recipients:

• Payment Processors: GCash (Mynt), PayMaya/Maya, and Philippine banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing financial transactions.
• Identity Verification Providers: Third-party KYC and AML service providers engaged to verify your identity and comply with regulatory requirements.
• Game Software Providers: Licensed game developers and live dealer studios whose games are hosted on the casinop Platform, to the extent necessary for game operation and fairness auditing.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council ("AMLC"), the National Privacy Commission ("NPC"), and other Philippine government agencies, where required by law or regulatory directive.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and Platform infrastructure providers engaged by casinop under strict data processing agreements.
• Professional Advisers: Lawyers, auditors, and accountants engaged by casinop in the course of its business operations, subject to professional confidentiality obligations.

All third parties with whom casinop shares personal data are required to process such data in accordance with applicable Philippine data privacy laws and casinop's data protection standards.

8 Data Retention

casinop retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Specifically:

• Account and identity data is retained for a minimum of five (5) years after account closure, in accordance with PAGCOR and AMLC record-keeping requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Gaming activity logs are retained for a minimum of three (3) years.
• Customer support communications are retained for a minimum of two (2) years.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with casinop's data disposal procedures.

9 Data Security

casinop implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the casinop Platform.
• Encryption of sensitive data at rest, including financial information and government ID details.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments.
• Multi-factor authentication for administrative access to casinop systems.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

10 Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by casinop:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed.
• Right of Access: The right to request a copy of the personal data casinop holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to casinop's legal and regulatory retention obligations.
• Right to Object: The right to object to the processing of your personal data on grounds relating to your particular situation, or to object to processing for direct marketing purposes.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 14. casinop will respond to all verified data privacy requests within fifteen (15) business days of receipt.

11 Cookies & Tracking Technologies

casinop uses cookies and similar tracking technologies to enhance your experience on the Platform. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function, including session management and security features. These cannot be disabled.
• Performance Cookies: Used to collect anonymised analytics data about how visitors use the Platform, helping us improve functionality and user experience.
• Functional Cookies: Used to remember your preferences, such as language settings and game preferences.
• Targeting Cookies: Used to deliver relevant promotional content based on your browsing behaviour on the Platform. These are only set with your consent.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the casinop Platform.

12 Minors

The casinop Platform is strictly intended for persons aged 21 years and above, in accordance with Philippine gambling regulations. casinop does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on the casinop Platform, please contact our Data Protection Officer immediately.

13 Changes to This Policy

casinop reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this Policy will be revised accordingly. Your continued use of the casinop Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how casinop protects your personal data.

14 Contact & Data Protection Officer

For all data privacy enquiries, requests to exercise your rights, or complaints regarding casinop's handling of your personal data, please contact our designated Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the casinop Platform
• Response Time: casinop aims to acknowledge all data privacy requests within three (3) business days and resolve them within fifteen (15) business days.

If you are not satisfied with casinop's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.